Refund Policy

Last Updated: October 7, 2025

Thank you for choosing Sora 2, the advanced AI-powered platform for cutting-edge video generation that transforms text or images into high-quality videos with synchronized audio, realistic motion, and natural lighting. Sora 2 supports 20‑second continuous generation, cameo personalization, and multi‑shot coherence for consistent storytelling. This refund policy explains when and how we issue refunds, along with important limitations based on credit usage and subscription status. By purchasing or subscribing to Sora 2 services, you agree to this policy.

Subscription and Payment Terms

• Sora 2 offers the following billing options:
• Credits: Consumable units used to run Sora 2 video generation tasks (credits required per generation based on video duration, resolution, and complexity).
• Subscriptions: Basic, Pro, and Max plans that provide monthly or annual access to Sora 2 credits and premium video generation features.
• Payments are securely processed via third-party providers, and Sora 2 usage is tracked in real time.

Refund Policy

We understand that issues can occur with Sora 2 services. However, due to the nature of digital content and instant usage of Sora 2 AI video generation, our refund policy includes the following key rules:

• Time Limit: Refund requests must be made within 3 days of your Sora 2 purchase. After this period, we cannot process any refund requests.
• Credit Usage: Once any Sora 2 credits have been used for video generation, refunds are no longer eligible, regardless of the time since purchase.
• Refund Deduction Notice: Processing fees will be deducted from the refund amount.
• Free Credits: New users receive free credits upon sign-up which are non-refundable.

How to Request a Refund

If you meet the eligibility criteria and wish to request a refund for your Sora 2 services, please follow these steps:

• 1. Contact Us: Reach out to our Sora 2 support team at supportsora2.video
• 2. Provide Details: Include your Sora 2 account details, order number, purchase date, and reason for the refund request.
• 3. Submit Within 3 Days: Ensure your request is submitted within 3 days of your Sora 2 purchase.

Processing Refunds

We typically respond to Sora 2 refund requests within 1–2 business days. If the refund is approved, it will be processed within 24–48 hours. The exact time it takes for the funds to appear in your account depends on your payment provider.

Subscription Plans

For our subscription plans:

• Annual subscriptions offer significant savings compared to monthly plans
• All plans include commercial license and priority queue access
• Subscriptions auto-renew unless cancelled before the renewal date
• Unused credits may expire based on your subscription plan terms

Changes to This Policy

We reserve the right to update our Sora 2 refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.

If you have any questions about Sora 2 refunds, you can always reach us at supportsora2.video.